Terms & Conditions


You can place your order over our website and pay via Paypal, a safe and secure payment method using credit or debit cards. You do not need to have a Paypal account to use this service. You will receive acknowledgement within 24 hours of placing your order. To pay by cheque, email us at info@cravenandwhite.com.


Normally we have stock of all of our products, but occasionally we experience short delays in restocking. If we sell out of an item we will put a temporary 'out of stock' sign on it. Please email us to find out when it will be back in stock or call on +44 (0)7977 176362. If you accidentally pay for an item which is out of stock we will refund you via Paypal as soon as possible.


Please contact us as soon as possible. An order cannot be changed or cancelled once it has been despatched.


We hope you love your jewellery but if for any reason you are not entirely satisfied we are happy to provide an exchange or refund in the form of a credit note/ voucher unless the item is faulty whereby you may have a refund made payable to the card that was used to purchase the item. Delivery charges are non refundable unless the item is faulty. Please email us as to where to return the item(s) within 14 days of receiving them. We require proof of purchase (Craven & White receipt). Returns must be unused and in a resaleable condition and in their original packaging. Returns must be sent back by Recorded Delivery as we cannot accept responsibility for items lost in transit.


We have tried to ensure that the colours on the website are an accurate reflection of the actual colours of our products. However due to the fact that each one of our glass lampwork beads are individually handmade every one is unique.


We will endeavour to despatch orders placed before 2pm Monday-Friday the same day provided the goods are in stock. Please allow 3 - 5 days for bespoke items. Orders placed after this time will be despatched the next working day. All orders are despatched by Royal Mail 1st class Recorded Delivery. They need to be signed for on receipt. Postage rates are as follows and will be added to your basket when you check out via Paypal: United Kingdom p+p is £3.95. If you require Special Delivery (Next Day) your order must be placed before 11am on the day of ordering and the cost is £6.95. Please check with us for international rates before placing your order.


Each kitem will be sent in our Craven & White gift box with a grosgrain ribbon. We can also include a message should you wish. If you have specific requirements please contact us direct via the contact details on our website.