How to order

Please order through the website.

If you require a bespoke piece or advice please email us via the contact form.

You can also talk to us on 07977 176362, we are more than happy to answer any questions or help give advice.

How and when will my order be delivered?

We aim to create and dispatch your order within one working day.

Our personalised items may take a little longer.

Your order will be sent via Royal Mail. We offer a 1st Class delivery service on all standard deliveries within the UK. The delivery time guide is 1-2 working days but is not guaranteed and is often longer at peak gifting times.

Express Next Day Service is available and delivery is guaranteed before 1pm on the next working day. You can choose Express Delivery for UK orders only. This service costs £6.95 and orders placed by 2pm will be shipped the same day. Orders placed after 2pm will be shipped the next working day.

This is a signed for service and if a signature cannot be obtained at the point of delivery the item will be taken to your local sorting office and you will need to collect the item in person within 7 days of the attempted delivery. If the item is not collected within this time it will be returned to us.

International Postage is charged at £10 and is sent via Royal Mail’s International tracked and signed for service. The carrier outside the UK will depend on the destination country.

The delivery time varies dependant on destination but generally is up to 7 days for Europe and 10-14 days worldwide. Please see www.royalmail.co.uk for further details.

How will my order be packaged and do you offer a Gift Service?

All Craven & White pieces will be beautifully gift wrapped in our boxes, the boxes are tied with a grosgrain ribbon and we are happy to include a gift card with your special message. This service is free of charge.

We can send directly to your gift recipient.

Which payment cards do you accept?

We accept payment using the following cards Visa Debit, Visa Credit, MasterCard, Maestro and Solo cards.

What is your returns policy?

We offer a refund or exchange within 14 days of purchase on all unpersonalised items, as long as it is in its original packaging and condition. If a personalised item is unsuitable we will happily work with you to try and resolve the problem by modifying the item.

We cannot accept refunds or exchanges on earrings for hygiene reasons.

We offer a years guarantee on all our products. The guarantee lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear of  parts such as silk, leather or waxed cotton. DO NOT PLACE OUR HOLLOW BEADS IN WATER.

How do I return goods?

Please let us know that you are returning your order by email to info@cravenandwhite.com

The dispatch note received with your order has a return address label for your use.

Please include the following information:

1 Your order number

2 Ordering customer name, if different to your own

3 Email and telephone contact details

4 Details of the website/company your order was originally placed with

Please make sure you obtain a proof of posting certificate for your own peace of mind.

We will always refund return postage costs where items are faulty.

Address for returns in the absence of your original dispatch note:

Returns Department, Craven & White, 29 Canon Price Road, Barford, Warwick, Warwickshire, CV35 8EQ.

We will refund you upon receipt via the card used for payment.

How do I look after my jewellery?

Our jewellery is made with a lifetimes use in mind. How you care for it will determine it’s life span. We use hallmarked sterling silver which needs regular cleaning with a silver polishing cloth, contact with perfume, body creams etc will cause it to tarnish and discolour. When not being worn silver benefits from being stored in a dark place without exposure to sunlight, a soft pouch within a jewellery box is ideal.

It is also recommended that you visit a jeweller once a year to have your jewellery cleaned professionally.

Our pieces on leather, silk and cotton should not be exposed to water, if they are worn whilst showering or swimming their life span will shorten dramatically and we will be unable to replace them.

They should not be exposed to chemicals or cleaning agents.